Days to Deploy: MSPs Automate Huntress to AlgaPSA Workflow Using Public API Docs
A developer team connected security alerts to ticketing software in days using public documentation, showing how MSPs can automate incident response workflows.
Key points
- Nine Minds built a working integration between Huntress and AlgaPSA in just a few days.
- The project relied entirely on public API documentation without special vendor support.
- The integration routes security incidents directly into AlgaPSA tickets for tracking and billing.
Nine Minds developed an integration that connects Huntress security alerts to the AlgaPSA ticketing platform in a matter of days. This development demonstrates how software vendors can utilize public API documentation to build automation workflows without waiting for dedicated technical support from the security provider.
The risk
The Huntress API has expanded from six read-only endpoints into a full integration platform that includes webhooks and an MCP server, according to Huntress. This growth allows partners to display Huntress data in their own working environments rather than only within the Huntress portal. Software vendors can now build their own integrations on their own schedules.
Who is exposed
Nine Minds, founded by Robert Isaacs and Arnie Bellini, created AlgaPSA to address issues with expensive and complex PSA tools. The platform serves managed service providers (MSPs) by combining ticketing, projects, time tracking, billing, and client operations. Over a hundred MSPs currently use AlgaPSA for daily operations.
Cost and compliance
The integration requires AlgaPSA’s Enterprise Edition or Pro tier, as it is not included in the open-source Community Edition. Nine Minds built the connection using public documentation, which means no special access or technical support from Huntress was needed. The team shipped the working integration after reading the docs.
What should you do?
Teams using AlgaPSA should verify they are on the paid Enterprise or Pro tier to access the Huntress integration. Administrators must map Huntress organizations to AlgaPSA clients and configure security boards before tickets will appear. Users should set a polling interval between one and sixty minutes for incident checks.
The background in plain language
Integrations allow different software systems to share data automatically. In this case, security alerts from Huntress become actionable tickets in AlgaPSA. This ensures every incident has a record for tracking and billing. Teams usually configure these connections to route alerts to specific technicians based on severity. Check whether your tools support API connections to reduce manual data entry.
What to do and how to stay safe: Huntress
- Create a dedicated API key for the integration to manage permissions securely.
- Configure routing rules to ensure unmapped clients land on a triage board.
- Set up priority mappings for Critical, High, and Low severity incidents.
- Verify that the security board and fallback client settings are complete.
Step-by-step guide: Mobile Security Architecture: 8 Practices for Device Integrity
General security guidance from the Vector Tribune newsroom. It is not confirmed advice from the organisations named in this story.
Frequently asked questions
How long did it take to build the Huntress-AlgaPSA integration?
Nine Minds built the working integration in just a few days using public documentation.
Is the integration available in the open-source version of AlgaPSA?
No, the integration is part of AlgaPSA’s Enterprise Edition or Pro tier, not the Community Edition.
Do you need special support from Huntress to build this integration?
No, Nine Minds used public API documentation and did not require technical support or special access.
